Frequently AskedQuestions
Learn how your AI receptionist handles calls, works with your phone system, and adapts to your HVAC business.
Everything you need to know
Select a question to view its answer.
01What is an AI receptionist?
Our AI receptionist answers your business calls 24/7, greets customers, answers common questions, collects customer information, and transfers calls when needed.
02Can I keep my current business phone number?
Yes! In most cases, you can keep your existing business number. Calls can be forwarded to the AI or your number can be ported, depending on your preference.
03What happens if a customer wants to speak with someone?
The AI can transfer the call directly to you or another member of your team.
04What information does the AI collect?
The AI can collect customer names, phone numbers, addresses, service requests, appointment requests, and any additional information your business requires.
05Can the AI answer questions about my business?
Yes! Every AI receptionist is customized using information about your business, services, business hours, service areas, and frequently asked questions.
06Is the AI available after business hours?
Yes. The AI answers calls 24/7, including evenings, weekends, and holidays.
07What if the AI doesn't know the answer?
If the AI cannot confidently answer a question, it can transfer the caller to your team or collect their information so someone can follow up.
08How long does setup take?
Most businesses can be fully set up within 3–5 business days after we receive the necessary information.
09Can I customize the AI?
Absolutely! The greeting, voice, tone, responses, and call flow are customized to fit your business.
10Will customers know they're speaking with an AI?
Yes. We believe in transparency. The AI clearly identifies itself while providing a professional and natural customer experience.
11Can the AI book appointments?
Yes. The AI can collect appointment requests or integrate with your scheduling process, depending on your business needs.
12What industries do you serve?
We serve HVAC, plumbing, electrical, roofing, medical, dental, legal, auto repair, real estate, and other service-based businesses.
13Is customer information secure?
Yes. We use trusted platforms and industry-standard security practices to help protect customer information.
14What is included in the monthly service?
Your monthly service includes your AI receptionist, ongoing support, maintenance, updates, and system monitoring.
15Do I need any special equipment?
No. In most cases, we can integrate with your existing phone systems without requiring new hardware.
16Can I cancel my service?
Yes. Cancellation terms are outlined in your service agreement.